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Privacy Policy

Introduction

Meridian Security Systems LTD ("Meridian Security", "we", "our", "us") respect the privacy rights of its in-store and online visitors/customers ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully.

Meridian Security is committed to protecting and respecting any personal information you share with us. This privacy policy describes in detail what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.

The contents of this statement may change from time to time, so you may wish to check this page occasionally to ensure you are still happy to share your information with us. 

The following information is provided by us to enable our in-store and online visitors/customers to be fully informed and reassured of our company privacy policies in line with all laws governed by and construed in accordance with the laws of Great Britain.

By visiting Meridian Security, you are accepting and consenting to the practices described in this Privacy Policy.

 

What information do we collect?

We only collect information that is necessary, relevant and adequate for the purpose you are providing it for.

When collecting your data, we will always make clear to you which data is necessary in connection with a particular service. 

 

Personal data you share with us

We may ask for personal data when you order from us; this includes when you order from the website or in-store, or when you sign up to our mailing list.

The information we collect includes but is not limited to;

Name (including title and job title)

Delivery address

Billing address

Payment card details, (Meridian Security do not store payment card details, we use a third party to process credit card payments). 

Phone number

Date of birth

Email address

 

Personal data we collect about you

We will collect your information when you use Meridian Security’s websites, applications, social media and our customer care centre. Some of this data does not identify you personally but provides us with information about how you use our services and engage with us in order to improve our services and make them more useful to you. Products Installed by Meridian Security may collect system and event information relating to their setup, configuration and operation. 

 

The information we collect includes but is not limited to;

The date and time you used our services

The pages you visited on our website and how long you visited us for

The products you viewed or added to your basket

Your IP address

Your location (where you have permitted access to this)

The Internet browser and devices you are using

Cookie or pixel information (for more information please see our Cookie Policy)

Any information within correspondence you send to us

Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directory)

When Equipment has been installed, Equipment data, data regarding building spaces, energy usage data, fault data, event data, environmental data, and other internal or external data as well as product usage information and product performance data. In some circumstances, this information may be Personal Data. In the case of video or security products, the information may also include video and audio signals and data. The nature and extent of the information collected by our products will vary based on the type and function of the product and the type of services for which they are used, subject to applicable laws.

When you use our store or office facilities which usually have CCTV systems operating for the security of customers, employees and visitors. These systems may record your image during your visit. These images are stored for no longer than 10 days.

 

How and why do we use this information?

Meridian Security will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited 'junk' email or communication, or share your personal information with anyone else who might.

 

Highlighted below are the various ways in which we may use or process your personal information.

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive email newsletters.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

 

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we will collect your address details to deliver your purchase, and pass them to our courier.

 

Legal compliance

If the law requires us to, we may need to collect and process your data.  

For example, we can pass on details of people involved in fraud or other criminal activity affecting the company to law enforcement.

 

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers. 

We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products/services. 

 

The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you (it’s impossible to send your order if we don’t use your name and contact details!)

Send you service messages by text, e-mail, such as order updates

We’ve got to do this to perform our contract with you (so you know when your order is coming)

Sending you information by email, SMS, or post, about alarm inspections, subscriptions or any new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or Meridian Security – unfortunate, but absolutely essential

Showing you Meridian Security adverts as you browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

 

Your date of birth information

How we use your date of birth

Why?

Fraud prevention and detection

To prevent and detect fraud against either you or Meridian Security – unfortunate, but absolutely essential

  

Your payment information

This means your card details, card number, expiry date and security/CVV code, don’t worry, we don’t keep them. We use third-party payment providers to process your payments.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to undertake our sales contract with you .

Fraud prevention and detection

To prevent and detect fraud against either you or Meridian Security – unfortunate, but absolutely essential

 

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, via email or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, after all, you expect the best service from us

 

Purchase history and saved items

What you’ve bought instore or online and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our website if you choose to share it with us, including your IP address and device type and, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website and app

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or Meridian Security – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

 

 Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

 

 System and event information relating to products installed by Meridian Security

How we use information gathered from products installed by Meridian Security

Why?

Information is collected by our products in their ordinary course of operation. This information may include sensor data, equipment data, data regarding building spaces, energy usage data, fault data, event data, environmental data, and other internal or external data as well as product usage information and product performance data.

We’ve got to do this to perform our contract with you — we need to ensure we can detect any issues, and to ensure we give you the best possible customer service.

 You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely


How do we share this information?

We do not sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf, we provide only the information needed to perform their specific services. 

 

Service providers who help us to operate our website, fulfil your orders and deliver our products to you, including;

Couriers

Suppliers and sub-contractors for the fulfilment of orders.

Payment providers

IT support

Direct marketing communications agencies and consultants

Market research and market analytics service providers

Legal and other professional advisors

Certain regulatory bodies, government and enforcement agencies, where required

Companies like Google/Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website. See our Cookies Policy for details

 

We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets wherever possible.

 Third Parties we use;

Visualsoft Limited, DPD, Royal Mail, FedEx, Google, PayPal (All PayPal transactions are subject to the PayPal Privacy Policy), Amazon, eBay, World Pay, Aldridge Security, BURG-WÄCHTER UK LTD, Risco, EMCS, Gough & Kelly, SSAIB, Abus, B&M Waste

These third- party companies will also use your personal data for a variety of reasons; if you ever wish to have your data removed please contact help@meridian-security.co.uk and we will ensure that the data is removed permanently where possible in line with the latest GDPR requirements.

 

How do we protect your data? 

Access to your personal data is password-protected, and sensitive data is secured by SSL encryption. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We secure access to all transactional areas of our websites using ‘https’ technology, Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.


How can you manage the information we hold about you?

You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

You have the right to;

Ask for a copy of the information that we hold about you

Correct and update your information

Withdraw your consent (where we rely on it)

Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object

Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information

Provide you your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase

 

You can exercise your rights and/or manage your information by contacting us using the details below;

Meridian Security Systems 

67 New Road Side 

Horsforth 

Leeds

LS18 4JX

Email: Help@meridian-security.co.uk

Phone: 0113 2591538 

 

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below;

 

Information Commissioner's Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Email: casework@ico.org.uk

Phone: 0303 123 1113

 

This Notice was last updated on 18/05/2018 

 

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